WEBINAR

Winning with CX excellence at launch: How external benchmarking optimises engagement and drives NPS leadership

In today’s competitive pharma landscape, exceptional customer experience (CX) isn’t just an advantage, it’s a necessity. In this webinar you will see how benchmarking turns data into action, helping you pinpoint improvements, drive impact, and stay ahead. Through real-world case studies, discover how regular, robust benchmarking fuels CX transformation and brand success. 

Key topics discussed:

• Leveraging CX Benchmarking to create better customer experiences
• Longitudinal impact of continuous CX improvement on driving NPS leadership
• Case study 1: The effect of optimising Omnichannel & CX at launch on NPS leadership
• Case study 2: How fixing the mix and the right CX drivers affects NPS outcome
• Navigator365 Cx Benchmark Lite: new kid on the block for continuous CX measurement

Further reading? Navigator365™ Cx Benchmark, How competitive CX benchmarking could lead to improved business outcomes, Driving biopharma brand success with benchmarking insights