LEAD IN CUSTOMER ENGAGEMENT
How do physicians truly experience your brand, compared to the competition?
Navigator365 Benchmark helps you see where you lead, where you lag, and what to fix next with brand‑level CX, NPS, and engagement benchmarks grounded in real HCP feedback.
Discover:
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How physicians rate your customer engagement versus the competition
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Which channels and content drive the greatest experience and impact
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Which content attributes to prioritise next
Give your brand the direction
it needs — PUT
Benchmark
to work for you
Navigator365 Benchmark delivers brand‑level benchmarking across:
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Overall experience – CX, NPS, and CES
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Engagement performance – reach, impact, and frequency for up to 30 channels
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Content quality – relevance, clarity, and value
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Competitive position – direct comparison versus up to 6 competing brands
All results are comparable across countries, specialties, and engagement channels using a consistent methodology.
From insight to action
Navigator365 Benchmark not only shows where you stand — it guides what to do next.
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Evidence‑based prioritisation of channels and content, using reach, impact and frequency as key business metrics
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Optional Benchmark Activation Lab to translate insights into concrete initiatives and define a clear activation roadmap for your top 3 priorities
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Multiple measurement points to track progress over time
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Build on your Benchmark Baseline with the Navigator365 Benchmark Tracker to track key customer engagement KPIs over time, leveraging repeated measurements with the same HCP panel to quantify the impact of strategic prioritizations
AI‑assisted interpretation
Use AI Assist to explain charts, clarify drivers, and explore implications directly from your benchmark results.
- Data and charts explained in one click: Get clear and concise explanations of what you’re looking at
- Smart follow-ups: Request clarifications, business impact or tactical next steps – directly from the visual you’re viewing
- Works with your context: AI Assist 'sees what you see' in Navigator365 and applies our best practices, best-selling omnichannel manual and whitepapers to provide the answers you need
- Speaks your language with multilingual support
PLAN IT. FORECAST IT. TRACK IT.
Navigator365™ Planner is the free companion tool to Navigator365™ Benchmark (and Navigator365™ Core) and that helps you turn insights into a quantified omnichannel plan – built collaboratively and grounded in your data.
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Work collaboratively on shared plans (auto-saved and team-shareable)
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Set parameters and MCQ ambitions at channel, segment and message level
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Choose your channel mix and edit default channel assumptions to reflect reality (e.g., costs, email open and click-through rates)
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Schedule cadence and messages by segment
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Export a clear, downloadable summary
Track plan vs. actuals – or against your end-of-campaign target -
Assess current performance by channel/activity, down to segment and message level
See how external benchmarking can turn launch into lasting success
In this webinar, our experts reveal how Navigator365 Benchmark helps pharma optimise engagement strategies, accelerate adoption and drive NPS leadership. Through real-world case studies, you’ll learn how brands improved frequency, content relevance and channel mix to deliver superior customer experience – and the measurable impact it had on NPS and prescribing behaviour.