Improve your brand’s omnichannel leadership versus your competitors
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How do physicians rate the overall omnichannel engagement quality of your brand versus the competition?
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Which strategic channel and content decisions should you make to boost customer experience and business impact?
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Which content attributes should you prioritise?
Give your brand the direction
it needs. Put
Cx Benchmark
to work for you
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Delivers HCP customer experience insights for your brand and up to 6 competitors
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Covers 35 individual channels, plus channel and content attributes and overall brand benchmark KPIs, including NPS, CES and overall Cx
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Report includes up to 50 pages full of actionable benchmarking research
OUR RECENT PRODUCT UPDATES
A recent product update has focused capabilities to deepen insights and speed decision-making, including:
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Share-of-voice coverage: Now track overall and channel-level SOV across 11 key channels – see where your presence resonates most
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Richer NPS analysis: Adds company reputation alongside brand-related factors and customer focus for a fuller view of what moves NPS
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Content diagnostics expanded: New questions on relevance, clarity & conciseness, and trustworthy/balanced content
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Finer brand differentiation: A 100-point distribution at brand level highlights meaningful performance gaps.
For more information, please contact your account manager or request a demo call via the form below!
PLAN IT. FORECAST IT. TRACK IT.
Navigator365™ Planner is the free companion tool to Navigator365™ Cx Benchmark (and Navigator365™ Core) and that helps you turn insights into a quantified omnichannel plan – built collaboratively and grounded in your data.
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Work collaboratively on shared plans (auto-saved and team-shareable)
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Set parameters and MCQ ambitions at channel, segment and message level
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Choose your channel mix and edit default channel assumptions to reflect reality (e.g., costs, email open and click-through rates)
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Schedule cadence and messages by segment
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Export a clear, downloadable summary
Track plan vs. actuals – or against your end-of-campaign target -
Assess current performance by channel/activity, down to segment and message level
See how external benchmarking can turn launch into lasting success
In this webinar, our experts reveal how Navigator365™ Cx Benchmark helps pharma optimise engagement strategies, accelerate adoption and drive NPS leadership. Through real-world case studies, you’ll learn how brands improved frequency, content relevance and channel mix to deliver superior customer experience – and the measurable impact it had on NPS and prescribing behaviour.