End-to-end omnichannel solutions
End-to-end omnichannel consulting services — built on a robust evidence base — to boost your customer engagement
As the pharma industry evolves, so too must the strategies employed by pharma to effectively engage with HCPs and other stakeholders.
We can partner with you on all aspects of your omnichannel customer engagement strategy: from developing an executable strategy, through supporting with your impact measurement approach, to upskilling your teams.
Co-create your own transformative journey with the support of our expert guidance and Navigator365TM data insights.
Explore our omnichannel strategic consulting services
Hands-on omnichannel campaign formulation
Our strategic consulting services – fueled by the latest HCP & industry insights from our Navigator365TM research – can help you develop a dynamic and executable omnichannel customer engagement strategy that puts the customer at the centre of every interaction.
Strategic analytics & campaign optimization
Organizations often struggle to measure omnichannel campaign impact due to uncertainties in choosing metrics, evaluating measurement methods, and applying insights from channels. We can help by analyzing feasibility, implementing omnichannel impact measurement strategies, and providing continuous guidance based on the latest insights.
Capability building & practical skill development
Despite pharma’s investment in digital, satisfaction with the outcomes from HCPs and pharma has plateaued (Maturometer™). We offer a range of solutions to help your organization and teams enhance their skills to better utilize existing assets and platforms, and amplify your omnichannel campaigns’ impact.
Omnichannel Launch Excellence
For pharma marketers, many of whom have never launched a product before, the product landscape looks increasingly crowded – and unforgiving. Building on our deep omnichannel and launch expertise, we have created a robust framework that enables you to design and execute an evidence-based omnichannel customer engagement launch strategy.
Our people work hard, and they do it together.
Case Studies
Global-to-local omnichannel engagement strategy using 6-step methodology and fueleld by Navigator365 evidence-based insights
What We’re Doing
Explore our omnichannel data & insights
Navigator365 CoreTM
Navigator365TM Core collates our research on the omnichannel preferences and behaviour of over 65,000 physicians in over 25 therapeutic areas worldwide. These 50 million+ datapoints are utilized by our consultants to substantiate their strategic recommendations and are accessible via a cloud-based platform through interactive tools and reports.
Navigator365TM Cx Benchmark
Benchmark your brand for omnichannel leadership! Navigator365TM Cx Benchmark offers a wealth of actionable benchmarking insights to help you take the right strategic channel and content optimization decisions versus your key competitors.
Navigator365TM Planner
Turn strategic thinking into practical campaign planning! Fuelled by powerful insights from Navigator365TM Core, the Planner companion tool helps you build a robust omnichannel plan.
OmnitopiaTM
Despite the need for life science companies to move beyond the offline customer engagement model, digital transformation continues to move slowly. Our OmnitopiaTM ‘serious game’ simulates the experience of planning and executing an omnichannel campaign in a competitive setting, helping to boost your teams’ knowledge, skills and mindset.
Maturometer
An in-house Maturometer assessment allows you to measure and benchmark your company’s omnichannel maturity – internally and against our historic database – and prioritize key areas of digital transformation for future progress and competitive advantage. Book a call with our experts to find out more.
Precision AQ made it possible for us to build an omnichannel strategy that fits our company’s maturity level, meaning we could implement it instantly. Precision AQ’s pragmatic approach in combination with their end-to-end expertise makes them the perfect partner to bring omnichannel to life.