MEET THE PRECISION AQ TEAM AT NEXT CX & AI 2025

Attending this year’s NEXT CX & AI?

Come see us at Booth #10 where you can:

• Explore how Navigator365™ Cx Benchmark can evaluate your brand’s CX performance vs key competitors – book a slot with one of our experts to get a hands-on demo!
• Hear about how new AI capabilities are supercharging insight discovery on the platform to help you make smarter, faster decisions.
  
• Meet our team and discuss how we can help you take your omnichannel strategy to the next level

Don’t miss our presentation: RWE CX Data vs the Wisdom of this Room: The Astellas Reality Check

Wednesday, November 19th  |  12:10 – 12:35 PM

Join Ben Harbour (VP Global Accounts, Precision AQ) as he challenges industry assumptions with live polls and the latest real-world CX data:

• Reality check: How do specialists’ CX priorities compare to what pharma thinks they want?
• Channel myths busted: Why pharma continues to overestimate the impact of F2F reps while underestimating digital.
• The CX formula: Why OCE → CX → NPS → Market Share is clear – and why pharma often ignores it.
• Inside the industry: How Astellas is tackling the “CX inertia” problem.
• Future shock: What role will AI play in redefining engagement and the role of reps/MSLs?
  

To chat with one of our omnichannel experts, schedule a one-to-one appointment by completing the short form below.