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How competitive Cx benchmarking could lead to improved business outcomes
by Beverly Smet, SVP, Global Accounts, Precision AQ | 28 October 2024 In today's fast-paced market, understanding where...
The importance of a holistic KPI framework for demonstrating business impact
Beverly Smet | SVP, Global Accounts, Precision AQ | 27 October 2024 In the dynamic and increasingly customer-centric...
Searching for the “ultimate” KPI for HCP customer experience in biopharma
by Beverly Smet, SVP, Global Accounts, Precision AQ | 26 October 2024 Like many other industries, biopharma is showing...