Engage your audience with the right channels, right frequency and right content
More than 50 life science companies trust Navigator365™ to help them reimagine their customer engagement
Recent product updates
We're excited to announce the release of our latest Navigator365™ Core datasets (Q3 2025)!
In 2024, we also launched several new designs and functionality updates for improved usability and even more evidence-based insights, including:
- New channels: Rep/AM instant messaging, Pharma social media, Pharma symposium, eCME (in third party media tool)
- Improved executive summary in infograph-style
- Improved report structure
- Numerous new insights and improved charts/visualizations
What We’re Doing
What Happens When HCPs get the Right Message
What happens when healthcare providers receive the right message at the right time? In today’s competitive...
The Power of Narrative: How Strategic Communications Drive Biopharma Valuations
Everybodyinbiopharmaunderstandstheimportanceofdata,buthowgooddatalandsandinfluencesisshapedby strategic communications.
Insights from ISPOR Europe 2025: Powering Value and Access Through Patient-Centered Collaboration
In November, nearly 6,000 HEOR scientists, market access strategists, and health policy professionals gathered in...
BENCHMARK YOUR COMPANY AGAINST OTHER LEADING PHARMA COMPANIES
See how your own company stacks up against the competition, both at the company level and the channel level. For a deep dive benchmark at the brand level, find out more about Navigator365™ Cx Benchmark!
Navigator365TM Core – Benchmark your company against leading pharma companies
Move to a truly personalized omnichannel experience
Navigator365™ offers you all the tools and evidence to answer your key business questions:
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The communication preferences of your target audience
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Which channels your target audience most often interacts with
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The impact of channels on your target audience’s prescribing behaviour
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The optimal channel, content and media mix to create an unparallelled CX
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How to optimize your media spend by identifying the best third party media
Our data covers over 50 on- and offline channels and encompasses insights on both reach and impact
CONTINUOUSLY ADDING AI BRAINPOWER: YOUR SHORTCUT FROM INSIGHT TO ACTION
Have any chart explained, ask follow-up questions and get expert guidance, right where you work – with new AI Assist.
- Data and charts explained in one click: Get clear and concise explanations of what you’re looking at
- Smart follow-ups: Request clarifications, business impact or tactical next steps – directly from the visual you’re viewing
- Works with your context: AI Assist “sees what you see” in Navigator365 and applies our best practices, best-selling omnichannel manual and whitepapers to provide the answers you need
- Speak your language with multilingual support
Analytical PowerTools enable you to get the most out of your datasets
Combine data from multiple specialties and markets, compare between countries and specialties, gain 3rd-party media insights, view trends and insights over time, assess your position versus the competition, and segment on demographics and patient types…
Explorer
Explore all data in your comprehensive research decks and get contextual guidance that explains key concepts
Consolidated sets
Combine data across geographies and specialties to get an aggregated view
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Head to head
Compare between markets and/or specialties
Third-party media
Gain third-party media insights and challenge your third-party spend with actionable data on 8 types of third-party media
Company benchmarking
Assess your position versus the competition – view top 30 company ranking per channel or channel category
Segmentation
Filter on demographic criteria, behavioural aspects and on doctors treating specific patient groups
Time trends
Visualize trends and changes over time across markets and specialties
PLAN IT. FORECAST IT. TRACK IT
- Work collaboratively on shared plans (auto-saved and team-shareable)
- Set parameters and MCQ ambitions at channel, segment and message level
- Choose your channel mix and edit default channel assumptions to reflect reality (e.g., costs, email open and click-through rates)
- Schedule cadence and messages by segment
- Export a clear, downloadable summary
- Track plan vs. actuals – or against your end-of-campaign target
- Assess current performance by channel/activity, down to segment and message level